1. OVERVIEW
These terms and conditions relate to goods that you offer to purchase from Dhyanajewellers.com (“our/this website”). Please read these terms and conditions carefully as they govern your use of this website and our supply to you of any goods which you offer to purchase through this website. We’ll be unable to process any offer to purchase goods until you have done so. If there is anything you do not understand, please e-mail kunjan@dhyanajewellers.com. By making an offer to purchase, you agree to be bound by the provisions of the agreement (as defined in clause 3.1 below) between you and us. If you do not accept these provisions you should not place an order. It is important your attention is drawn in particular to clauses 10 (limitation of liability) and 11 (indemnity). You must be 18 years or older to register for the service. By submitting an order form (see 2.4 below), you confirm to us that you are at least 18 years of age and that you accept these terms and conditions of purchase. We may change these terms and conditions at any time and we are not under any obligation to notify you of such changes. Dhyana Jewellers adheres to current distance selling regulations
2. DEFINITIONS
In these terms and conditions:- 2.1 “Commencement date” means the date when our agreement with you is concluded (see clause 3.3); 2.2 “Invoice” is the form that is shown on screen after you have placed an order, confirming details of the goods which you have offered to purchase and which we have agreed to supply to you. 2.3 “Consumer” means an individual whose use of the service is for personal purposes only, and not for use in connection with any trade, business or profession; 2.4 “Order form” means the form completed by you online and showing details of goods that you have offered to purchase from us. 2.5 “Goods” means the goods to be provided by us to you, as described in the order form and invoice and on the pages of our website relevant to those goods. (In the event of a discrepancy between the description of the goods on the website and that on the order form, invoice, the description on the order form or invoice shall be conclusive); 2.6 “we/us/our” refers to dhyanajewellers.com, Dhyana Jewellers, a company incorporated in India , Gujarat and having a registered office at 102, Gala Hub ANX,Nr. Basant Bahar Society,1, Gala Gymkhana Rd, South Bopal,Ahmedabad,Gujarat 380058. 2.7 “you/yours” refers to you, the person offering to purchase goods from us
3. YOUR AGREEMENT WITH US
3.1 These terms and conditions, together with the order form, invoice and privacy policy, constitute the entire agreement between you and us relating to the provision of the goods (“the Agreement”) and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between us in relation to this and all past courses of dealing or industry custom. No oral explanation or oral information given by any party (including any information given via our customer service departments) shall alter the interpretation of these terms and conditions. In agreeing to these terms and conditions, you have not relied on any representation other than those expressly stated in these terms and conditions and you agree that you shall have no remedy in respect of any misrepresentation that has not been made expressly in these terms and conditions. 3.2 Nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the goods. We are inviting you to make a legal offer to us to purchase the goods. It is entirely at our discretion to accept or reject the offer to purchase. 3.3 The agreement is concluded only when we have accepted your order by sending you an invoice (with the date of conclusion of the agreement being the date shown on that invoice).
4. GENERAL
4.1 Payment can be made using any of the methods listed on this website and will be debited when we have accepted your offer to purchase. All prices are quoted in INR and Excluded VAT. Our acceptance of your offer to purchase goods is subject to their availability. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the goods that you have offered to purchase. No money will be taken unless goods are dispatched and invoiced. In the event that we are able to supply some but not all of the goods on the Order Form, the whole amount for all the goods on the order form will be taken from your credit or debit card but a full refund will then be made, on dispatch, for the unavailable goods. We make every effort to ensure the descriptions and price of goods are correct. We will inform you as soon as possible in the event of an error in pricing or description coming to our attention. Where we notify you of such an error, you will have the option of either (i) confirming your offer to purchase subject to the corrected description and/or price, or (ii) retracting your offer to purchase and receiving a full refund if the goods have been paid for.
5. DELIVERY DETAILS AND RETURN POLICY
5.1 DELIVERY All Gujarat purchases are shipped using Local Couriers tracked and signed for services. Orders placed on weekdays after 3pm and orders placed on a Saturday or Sunday will be dispatched the next working day. Please allow up to 10 working days for items which require engraving. Please note, working days do not include weekends, Bank holidays or Public Holidays in the India. If you are placing an order from outside the Gujarat and have any queries regarding price and transit time please contact us when placing the order. All deliveries are subject to stock availability and authorisation of your payment. SIGNATURE ON RECEIPT. A signature will be required on delivery of the goods. Receipt of a signature at the delivery address will be proof that the order has been delivered to you. For any further assistance or advice, please contact a member of our team at: Email: kunjan@dhyanajewellers.com COMPLAINTS PROCEDURE All queries should be emailed to us at kunjan@dhyanajewellers.com and are generally dealt with within 48 hours. If we need to investigate your query further we will advise you.
6. PAYMENT OPTIONS
We currently accept the following methods of payment; 6.1 CREDIT CARDS • MasterCard • Visa • American Express 6.2 DEBIT CARDS • Visa Debit / Delta • Maestro • Solo • Visa Electron 6.3 PAYPAL Credit/Debit card payments.
7. CONTACT DETAILS
If you have any queries about these terms and conditions, or any other aspect of our website, or you have a complaint you can contact us at kunjan@dhyanajewellers.com